Operations that improve every quarter, not just keep the lights on.
After launch is where most technology value is won or lost. Our managed IT and application management service runs your Fylix Platform, cloud and applications day to day, and commits to a roadmap of improvements reviewed with you every quarter.
What changes for your business
One accountable team
Platform, infrastructure and applications supported by the people who built them, with a single point of contact.
Measured service levels
Agreed response and resolution targets, reported monthly with incident reviews and trends.
Continuous improvement
A funded backlog of enhancements, automations and optimisations prioritised with your leadership.
Lower operational risk
Proactive patching, capacity planning and recovery tests instead of reactive firefighting.
What we deliver
Monitoring and response
Uptime, performance and error monitoring with alerting and defined escalation paths.
User support
Help for your teams on how to use the platform, configuration changes and access management.
Release management
Planned, tested releases of new features and fixes with change records.
Platform and cloud upkeep
Patching, upgrades, backups, certificate renewal and cost optimisation.
Quarterly business reviews
Service performance, roadmap progress and recommendations, reviewed with your stakeholders.
Technologies we work with
How we deliver it
Onboard
Document the estate, set up monitoring and agree service levels and contacts.
Run
Day-to-day operation, support and release management.
Review
Monthly service reports and quarterly business reviews.
Improve
Deliver the agreed roadmap of enhancements and optimisations.
Questions
Can you manage systems you didn’t build?
Yes, after an onboarding assessment. We document what exists, close any urgent gaps and then take over operation.
What hours do you cover?
Coverage is agreed per contract, from business hours to extended and around-the-clock monitoring for critical systems.
Talk to us about Managed operations.
Tell us where your business is today and where it needs to be. If we are the right partner, we will set up a working session with the people who would build it.